1. 预定房间
I would like to reserve a room.
我想预定一个房间。
2. 取消预约
I would like to cancel a reservation.
我想取消预约。
3. 询问房间类型
A: What type of room do you need?
A: (柜台人员) 您需要哪种房间？
B: I’d like an ocean suite for one night, please.
B: 我想要一个晚上的海景套房，谢谢。
＊补充＊
single room 单人房
double room 双人房一大床
twin room 双人房两小床
executive suite 商务套房
ocean (view) suite 海景套房
penthouse 顶楼套房
suite 套房
deluxe suite 豪华套房
presidential suite 总统套房
4. 预计退房时间
We’ll be leaving next Monday morning.
我们会住到下周一早上。
5. 住多久
How long will you be staying?
(柜台人员) 请问您要住多久？
6. 询问房价
What is the rate, please?
请问这个房间一晚多少呢？
7. 安置行李
I’d like to deposit my luggage here.
我想在此寄放行李。
＊延伸＊
luggage (n.) 行李，为不可数名词，而许多行李可以用 pieces of luggage.
8. 询问休闲设施
What sort of recreation facilities do you offer?
请问有什么休闲设施？
＊补充＊
Mahjong room 麻将室
minibar 小冰箱和零食柜
gym 健身房
massage parlor 按摩室
sauna 三温暖
wireless internet 无线网路
wired internet 有线网路
Karaoke 卡拉OK
Jacuzzi 按摩浴缸
9. 询问饭店柜台的位置
Can you tell me where the front desk is?
请问饭店柜台在哪里？
10. 早餐供应时间
This is your breakfast voucher. Breakfast will be served on the 2nd floor, between 6am and 10am.
(柜台人员) 这是你的早餐卷，二楼的早餐会在6点到10点之间供应。
11. 询问机场接驳服务
Do you have free airport shuttle service?
请问有免费的机场接驳服务吗？
12. 要求客房服务
Could you bring me an extra quilt?
你可以帮我送一件棉被来吗？
13. 要求送餐服务
I would like to have lunch delivered to my room.
请把我的午餐送到房间内。
14. 使用内部电话
You can call room service on the house/internal phone.
(柜台人员) 你可以使用内部电话叫客房服务。
15. 打国际电话
I would like to make an overseas call to Canada.
我想要打一通国际电话到加拿大。
16. 衣服送洗
I would like to have this short laundry done, please.
我想要送洗这件短裤，谢谢。
17. 要求干洗服务
I want to have this dress dry-cleaned.
我想要干洗这件裙子。
18. 询问退房时间
What is the latest checkout time?
请问最晚的退房时间是？
19. 询问结帐方式
By cash or by credit card?
(柜台人员) 现金付或信用卡？
Do you take checks?
你们收支票吗？
20. 叫计程车
Please get a cab for me.
请帮我叫一台计程车。
